Refund Policy: For all LATITUDE courses, full payment is required to reserve your spot in the class. If you need to cancel your reservation for any reason, LATITUDE can provide a 100% refund for cancellations made 10 days prior to the start date of the course. Cancellations made with less than the 7 day notice will be given a 100% lab credit. Cancellations made within 72 hours of class run will be given a credit for 50% of the purchase price which can be used for any lab purchases, including re-enrollment, in the future. No refund for cancellations made on the start day of the course and will be considered a donation to the space.
Reschedule Policy: Latitude recognizes that unforeseen circumstances such as illness, work commitments, and caregiving responsibilities may necessitate rescheduling an appointment. To manage scheduling effectively and ensure fair access to our services for all community members, we allow each participant to reschedule their tutoring session up to three times within a six-month period.
After the third reschedule, the fee for the tutoring session will be considered a donation to the organization, and the participant will need to purchase a new session at the standard rate.
This policy helps us maintain a structured and equitable scheduling system while accommodating the occasional need for flexibility.